Refund Policy

Last updated: August 1, 2026

Overview

This Refund Policy explains how MiniMax H3 reviews requests involving paid credit purchases, failed credit delivery, duplicate charges, billing errors, and generation-related issues. It applies when credit purchases or other paid creation features are enabled on minimax-h3.app and works alongside our Terms of Service.

MiniMax H3 may offer one-time digital credit packs for AI video generation and related operations. Because credits may be used immediately and generation consumes compute resources, purchases are generally non-refundable once paid credits from that purchase have been used.

General Refund Rule

We may approve a refund when a payment succeeded but credits were not delivered, you were charged more than once for the same order, a billing error occurred because of a technical problem on our side, a generation task incorrectly consumed credits because of a technical error, a refund is required by applicable law, or you request a refund within 7 days of purchase and none of the paid credits from that purchase have been used.

If any paid credits from a purchase have been used, that purchase is generally not eligible for a refund. Approval is determined after reviewing the relevant payment, account, credit, and task records.

Non-Refundable Cases

We generally do not issue refunds for used or partially used credit packages, completed generations, normal AI variation, dissatisfaction with creative results, prompts that do not match subjective expectations, signup credits, promotional credits, bonus credits, referral credits, trial credits, purchases outside the applicable refund window, or accounts involved in policy violations.

AI video generation is probabilistic. Motion, timing, prompt adherence, composition, likeness, style, and quality can vary between generations. Normal variation, unwanted style, prompt misunderstanding, or a result that requires additional prompt refinement does not automatically qualify for a refund when the service functioned as intended.

Failed Delivery or Duplicate Charges

If payment succeeded but credits were not added to your account, or if you believe you were charged more than once for the same purchase, contact support with your account email, order reference, purchase date, and payment receipt or other relevant evidence.

If we confirm that credits were not delivered or a duplicate charge occurred, we may add missing credits, correct the account balance, issue a refund for the affected purchase, or take another reasonable corrective action.

Technical Errors

If a technical problem on our side causes an incorrect charge, prevents paid credits from being delivered, or causes a task to fail in a way that should not have consumed credits, we may restore credits, issue account credit, or approve a refund after review.

Technical errors do not include normal AI generation variation, prompt misunderstanding, unwanted style, low subjective quality, or outputs that require additional prompt refinement.

Promotional and Free Credits

Promotional, bonus, referral, trial, signup, or complimentary credits are not refundable, transferable, or redeemable for cash. Free credits do not create refund value.

Chargebacks and Payment Disputes

If you believe there is a billing issue, please contact us first so we can investigate. Filing a chargeback or payment dispute may cause the related account to be suspended, credits to be frozen, future purchases to be restricted, or additional verification to be required while the dispute is reviewed.

How to Request a Refund

To request a refund, email support@minimax-h3.app with your account email, order reference or payment receipt, purchase date, credit package purchased, reason for the request, and any relevant screenshots, error messages, or transaction details.

Submitting a refund request does not guarantee approval. We may review payment records, credit delivery status, credit usage history, task history, account activity, fraud signals, abuse signals, and applicable legal requirements before making a decision.

Processing Time

We aim to respond to refund requests within 3 business days, but complex billing investigations may take longer. Approved refunds are returned to the original payment method whenever possible and typically appear within 5 to 10 business days depending on the payment provider.

Changes

We may update this Refund Policy to reflect changes in our service, payment methods, or legal requirements. Changes take effect when posted on this page, and the “Last updated” date will be revised accordingly.

Contact

For refund questions, contact support@minimax-h3.app.