Privacy Policy

Last updated: August 1, 2026

Overview

MiniMax H3 (minimax-h3.app) is an independent website for exploring and, when enabled, using AI video creation features. This Privacy Policy explains what information may be collected or processed when you visit the website, create or use an account, view credit information, submit creation requests, store or download outputs, or contact support.

By using MiniMax H3, you acknowledge the practices described here. This policy works alongside our Terms of Service. If you do not agree with this Privacy Policy, please do not use the service.

Information We Collect

We may collect account and contact information such as your email address, authentication identifiers, display name, profile details, support messages, and correspondence. If account or credit features are enabled, we may also process order references, payment records, credit balances, and usage history.

We may process creation data such as text prompts, uploaded images, videos, audio, selected settings, aspect ratio, resolution, duration, task status, credit usage, generated video URLs, and library activity. This data is needed to run requested tasks and display or deliver results.

We may collect technical and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, click events, approximate location derived from IP, cookies, local storage identifiers, analytics events, performance metrics, error logs, and security logs. This helps us operate, secure, and improve the service.

Prompts, Uploads, and Generated Outputs

When creation features are enabled, MiniMax H3 sends prompts and uploaded reference files to the backend and generation infrastructure so it can process tasks, store results, display outputs, and deliver them to you. We may temporarily cache or queue this content while a task is processed, and we may store Generated Outputs so you can access them through account utilities or a creation library.

Do not submit private, confidential, copyrighted, biometric, or personal materials unless you have all rights and consent needed to use them. You are responsible for the prompts and files you upload, including any faces, likenesses, voices, or third-party content they contain.

How We Use Information

We use information to operate and secure the website, authenticate users, provide account utilities, process creation tasks, upload and store assets, deliver generated videos, manage credits, process payments when enabled, provide customer support, prevent fraud and abuse, maintain and improve reliability, develop features, enforce our policies, and comply with applicable law.

We may also use information to communicate with you about your account, transactions, security notices, service updates, and support requests. We do not sell your personal information.

Cookies and Analytics

We use cookies, local storage, and similar technologies to keep you signed in, remember interface preferences, secure sessions, measure performance, and understand how the service is used. Some storage is essential for the website to function, while other technologies may support analytics and product improvement. You can control cookies and local storage through your browser settings, although disabling them may affect features such as staying signed in.

Payments and Credits

If credit purchases are enabled, payment information may be handled by third-party payment processors. MiniMax H3 does not store full card numbers itself. We may store order records, transaction references, credit balances, credit usage, invoice information, refund records, and related account data to deliver purchased credits, operate the service, and resolve billing issues.

How We Share Information

We may share information with service providers that support hosting, storage, databases, authentication, payments, analytics, security, email delivery, customer support, and AI generation infrastructure. These providers may process information only as needed to support MiniMax H3 and are expected to safeguard it appropriately.

We may also share information when required by law, legal process, regulatory request, fraud prevention, payment disputes, security review, enforcement of our Terms, or protection of rights and safety. If MiniMax H3 is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

Data Retention

We keep personal information for as long as needed to provide the service, maintain your account, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Prompts, uploads, and Generated Outputs may be retained for as long as needed to provide the requested features, maintain your creation history, prevent misuse, and operate the service. When information is no longer required, we take reasonable steps to delete, anonymize, or restrict access to it.

International Transfers

MiniMax H3 and its service providers may process and store information in countries other than the one in which you reside. Where information is transferred across borders, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable data protection requirements.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

To make a privacy request, contact support@minimax-h3.app. We may need to verify your identity before fulfilling a request, and certain information may be retained where we have a legal basis or obligation to keep it.

Security

We use reasonable administrative, technical, and organizational measures to protect information, including access controls, encrypted transport where appropriate, and monitoring. No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us of suspected unauthorized access.

Children’s Privacy

MiniMax H3 is not intended for children under 13, and we do not knowingly collect personal information from children under 13. The service is intended for adults as described in our Terms of Service. If you believe a child has provided personal information, contact support@minimax-h3.app so we can take appropriate action.

Changes

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Changes take effect when posted on this page, and the “Last updated” date will be revised. Your continued use of MiniMax H3 after changes are posted indicates your awareness of the updated policy.

Contact

For privacy questions or requests, contact support@minimax-h3.app.